NDWORKS Case Manager Responsibilities 430-05-40-60-25

(Revised 09/01/2020 ML3587)

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Amended IM 5464

IM 5464

IM 5461

 

 

NDWORKS Case Managers must:

• Contact the participant within 7 days of the receipt of Form SNAP Employment and Training Program Referral.
  
  
• Schedule the orientation and provide the date and time of orientation to the participant.
  
  
• Notify the county worker via email of the date and time the participant is scheduled for orientation.
  
  
• Complete a formal assessment and develop an employment plan specific to the participant. The employment plan must be updated monthly, at a minimum.
  
  
• Provide monthly case management, including weekly contact with the participant.
  
  
• Contact with the county worker monthly to verify a participant continues to receive SNAP. Monthly contact can be via telephone or email.
  
  
• Inform the county worker via email when a participant gains employment.
  
  
• Track all participation and outcome measures and report these to the State Office no later than 15 calendar days after the end of each calendar month.
  
  
• Submit participant reimbursement requests along with receipts to the State Office using the SFN471 – Vendor Payment Authorization and Request For Payment For Goods and Services no later than 15 calendar days after the end of each calendar month.

• If a client become disengaged for a period of 30 days, they will be removed from the NDWORKS SNAP E&T program. If at any point after those 30 days the participant engages, a new referral will be made. If the contractor has a wait list, the re-referred individual will be placed on it.